Refund policy
Instructions on Withdrawal (Right of Withdrawal)
English
Right of withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period is fourteen (14) days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last good.
To exercise your right of withdrawal, you must inform us (Josef Schmitt Werkzeug GmbH, Weinbrennerstr. 4, 68753 Waghäusel, Germany; e-mail: shop@jswerkzeug.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Return shipping costs
The costs of returning the goods shall be borne by the buyer. We recommend using insured shipment.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back or hand over the goods without undue delay and in any event not later than fourteen (14) days from the day on which you notify us of your withdrawal from this contract to the address stated below. The deadline is met if you send back the goods before the period of fourteen (14) days has expired.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
General information
- Please avoid damaging or soiling the goods. If possible, return the goods in their original packaging with all accessories and all packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please ensure suitable packaging to provide adequate protection against transport damage.
- Please do not return goods freight collect (“unfrei”).
- Please note that the points 1–2 above are not a prerequisite for the effective exercise of the right of withdrawal.